MONDAY-FRIDAY: 7:00am-1:00pm and 3:00pm-6:00pm
SATURDAY: 9:00am-2:00pm
SUNDAY: 1:00pm-6:00pm
Please note: If you are needing a departure time from boarding between the times of 3:00pm-6:00pm Monday- Friday notify staff under the "Additional Request Information" section of the specific time needed, so they can correct the departure time accordingly. There will be an additional charge per guest for our evening pick up hours.
Once email confirmation is received for appointment(s) requested, you will be advised to show up at your scheduled drop off and departure times. This is for the flow and safety of all guests. If any adjustments are needing to be made, please notify staff by phone or email ASAP. This is so staff can confirm availability of new times requested.
Deposit Policy:
Credit card on file will be charged for the 50% non-refundable deposit required as soon as a reservation request is submitted unless you state you are wanting to pay cash within two days (during office hours) after submitting your request to come pay the amount needed, or your card on file will be charged. We will not be able to confirm your appointment request until the 50% deposit is complete. Remaining balance will be due at drop off. All one-night stays will be charged in full. NOTE: If you decide to pick up early NO refund or credit will be issued for the nights you decided to not use.
Cancellation Policy:
If you don’t cancel your pet’s stay at least seven days prior to your scheduled arrival date, you will lose the 50% non-refundable deposit you paid. If you are scheduling a stay within the seven days of arrival date, all deposits will be non-refundable or *creditable. NOTE: Please make all cancellations through a response to your reservation confirmation email you received at the time of scheduling to ensure correct appointment is getting canceled. *Credits go on your Mary's Menagerie account NOT back to a credit card or cash refund.
*All Spa Baths are located on website for more details and pricing.