Purrs and Grrrs is an all-remodeled facility. We our hands on, love playing with them all day long. Drop off times are from 6:00 a.m. to 10:00 a.m. Monday through Friday and pick up times are from 1:00 p.m. until 6:00 p.m. Monday through Friday. Between the hours of 10:00 a.m. and p.m. there'll be no pickup or drop offs. We are open on Saturday from 9:00 a.m. to 4:00 p.m.. if you are boarding your pet is to be picked up by 11:30 any later than that there's a $25 a half day daycare charge each dog. If for some reason you don't hear back after you requested the appointment please just send an email and we will get back to you. Thank you so much for inquiring